Description | Andrew Lennox


Your accountant needs to understand you and everything about your business; this includes who pays you, who you pay, and how to maximize your return on investment. They’re intimately involved in your financial decision-making, so your relationship must be built on trust and honesty.

Whenever you speak to your accountant, you feel like another random number rather than a client they genuinely care about. Then the relationship isn’t one you should have with anyone who talks much of your bookkeeper.

You should always have an honest and transparent relationship with whoever you entrust your business finances to. To help you know when to switch accountants, here are some signs you should watch out for. Please read on for more information.

1. You’re paying far too much

Budget matters. If you think you might be paying way too much for accounting services that aren’t meeting your needs, it’s time to shop around. Search for an accountant that offers different service packages, ideally at a fixed monthly subscription with no extra charges, allowing you to pick the best option. Otherwise, you’ll be paying for services you practically don’t need.

2. Your accountant charges you extra every time you need an advice

As a business owner, you’ll need to be sure you’re paying the right amount of tax and demanding everything you’re entitled to. If your accountant is happy to advise you on an ad-hoc basis but then derives pleasure in sending a bill for the extra work, you might want to consider a change.

Usually, your bookkeeper should be willing to give unlimited accountancy support relating to your business without charging a penny extra.

3. They’re not approachable

Sometimes, accountants can be intimidating no matter how much they try not to be. Those who often speak in jargon, talk down to business owners or make them feel they don’t understand their business finances tend to lose clients.

4. Your accountant baffles you with endless jargon

There’s no doubt that the world of accountancy is full of curious and often confusing terminology. However, suppose your accountant uses this to their advantage by rattling off jargon, believing you’ll go bleary-eyed and pay their invoice. Then it would help if you thought about taking your business elsewhere.

5. They’re behind with technology

Small-business owners often value technology to make their business processes more efficient and expect their accountants to do the same. If your accountant is behind technologically, you might need to change to an accounting firm that can efficiently service your business needs.

6. Do they understand the needs of your business?

Your accountant should always take the time to learn and understand what your business is all about and find out what makes your business unique. Without understanding your needs, there’s a high chance they won’t be effective at identifying opportunities for you. It is best to work with people who believe in your dream as much as your bottom line.


If you’ve seen any of these signs and are ready to make the switch, I’m sure you’ll be happy to know that it’s not as difficult as it seems. All you have to do is find the right one for you and understand how they can help your business grow.

Book a free consultation or give our team a call. See if TW Accounting is the right fit for you and your small business accounting.